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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Sarah Cook
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Sarah Cook
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
208 pages, illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | May 3, 2012 |
| ISBN13 | 9780749465308 |
| Publishers | Kogan Page Ltd |
| Pages | 208 |
| Dimensions | 154 × 233 × 12 mm · 334 g |
| Language | English |
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