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The DNA of Customer Experience: How Emotions Drive Value
C. Shaw
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The DNA of Customer Experience: How Emotions Drive Value
C. Shaw
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
192 pages, Illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | May 10, 2007 |
| ISBN13 | 9780230500006 |
| Publishers | Palgrave Macmillan |
| Pages | 186 |
| Dimensions | 160 × 240 × 19 mm · 449 g |
| Language | English |
![Cover for C. Shaw · Cooperation, Conflict and Consensus in the Organization of American States (Paperback Book) [Softcover reprint of the original 1st ed. 2004 edition] (2015)](https://imusic.b-cdn.net/images/item/original/840/9781349526840.jpg?c-shaw-2015-cooperation-conflict-and-consensus-in-the-organization-of-american-states-paperback-book&class=scaled&v=1600674618)
![Cover for C. Shaw · Cooperation, Conflict and Consensus in the Organization of American States (Hardcover Book) [2004 edition] (2005)](https://imusic.b-cdn.net/images/item/original/218/9781403962218.jpg?c-shaw-2005-cooperation-conflict-and-consensus-in-the-organization-of-american-states-hardcover-book&class=scaled&v=1567816731)