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Customer Experience: Future Trends and Insights
C. Shaw
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€ 69.49
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Customer Experience: Future Trends and Insights
C. Shaw
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.
224 pages, 9 black & white tables, 21 figures, 16 black & white illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | September 9, 2010 |
| ISBN13 | 9780230247819 |
| Publishers | Palgrave Macmillan |
| Pages | 199 |
| Dimensions | 164 × 241 × 18 mm · 476 g |
![Cover for C. Shaw · Cooperation, Conflict and Consensus in the Organization of American States (Paperback Book) [Softcover reprint of the original 1st ed. 2004 edition] (2015)](https://imusic.b-cdn.net/images/item/original/840/9781349526840.jpg?c-shaw-2015-cooperation-conflict-and-consensus-in-the-organization-of-american-states-paperback-book&class=scaled&v=1600674618)
![Cover for C. Shaw · Cooperation, Conflict and Consensus in the Organization of American States (Hardcover Book) [2004 edition] (2005)](https://imusic.b-cdn.net/images/item/original/218/9781403962218.jpg?c-shaw-2005-cooperation-conflict-and-consensus-in-the-organization-of-american-states-hardcover-book&class=scaled&v=1567816731)