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![Cover for Hubert K. Rampersad · Total Quality Management: An Executive Guide to Continuous Improvement (Paperback Book) [Softcover reprint of hardcover 1st ed. 2001 edition] (2010)](https://imusic.b-cdn.net/images/item/original/561/9783642087561.jpg?hubert-k-rampersad-2010-total-quality-management-an-executive-guide-to-continuous-improvement-paperback-book&class=scaled&v=1408469339)