Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management - David Smith - Books - van Haren Publishing - 9789087531140 - September 1, 2008
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Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management

David Smith

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Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management

This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework supports ISO/IEC 20000 standards for IT Service Management.

186 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 1, 2008
ISBN13 9789087531140
Publishers van Haren Publishing
Pages 1
Dimensions 169 × 236 × 13 mm   ·   446 g
Editor Van Haren Publishing
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