Mobile Support in Customer Loyalty Management: An Architectural Framework - Mobile Computing - Christian Zeidler - Knihy - Springer Fachmedien Wiesbaden - 9783834914361 - 15. júla 2009
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Mobile Support in Customer Loyalty Management: An Architectural Framework - Mobile Computing 2009 edition

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Dostávajte upozornenia na nové nahrávky interpreta Christian Zeidler
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Mobile technology has developed extremely quickly from a niche position as an exclusive wireless voice transmission technology to a multimedia enabled mass market product. Little is known, however, how mobile services can be used most effectively to intensify customer loyalty. Christian Zeidler identifies the potential of mobile services for the management of customer relationships. He develops a framework that provides a technical infrastructure capable of leveraging these advantages through a service delivery platform. The author, thereby, provides a valuable tool for the integration of the mobile channel into the traditional marketing mix.


239 pages, 39 black & white illustrations, 17 black & white tables, biography

Médium Knihy     Paperback Book   (Kniha s mäkkou väzbou a lepeným chrbtom)
Vydané 15. júla 2009
ISBN13 9783834914361
Vydavatelia Springer Fachmedien Wiesbaden
Strany 239
Rozmery 148 × 210 × 13 mm   ·   312 g
Jazyk Angličtina   Nemčina  

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