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Focus First on Service: the Face and Voice of Your Water Utility
American Water Works Association
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Focus First on Service: the Face and Voice of Your Water Utility
American Water Works Association
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | April 1, 2007 |
| ISBN13 | 9781583214589 |
| Publishers | American Waterworks Association |
| Pages | 82 |
| Dimensions | 276 × 5 × 207 mm · 226 g |
| Language | English |
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