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The Call Center Handbook 1st edition
Keith Dawson
The Call Center Handbook 1st edition
Keith Dawson
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
284 pages, black & white illustrations
Media | Books Paperback Book (Book with soft cover and glued back) |
Released | March 30, 2007 |
ISBN13 | 9781578200191 |
Publishers | Taylor & Francis Ltd |
Pages | 282 |
Dimensions | 152 × 229 × 16 mm · 530 g |
Language | English |
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