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Service Quality in Academic Libraries Peter Hernon 1st Paperback edition
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Service Quality in Academic Libraries
Peter Hernon
Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.
206 pages, black & white illustrations
| Médium | Knihy Paperback Book (Kniha s mäkkou väzbou a lepeným chrbtom) |
| Vydané | 1996 |
| ISBN13 | 9781567502107 |
| Vydavatelia | ABC-CLIO |
| Strany | 206 |
| Rozmery | 151 × 228 × 11 mm · 281 g |
| Jazyk | Angličtina |
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