The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard Gallagher - Books - Amacom - 9780814431832 - March 20, 2013
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations Special edition

Richard Gallagher

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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations Special edition

The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more.

208 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 20, 2013
ISBN13 9780814431832
Publishers Amacom
Pages 208
Dimensions 156 × 228 × 14 mm   ·   226 g
Language English  
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