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Meeting Customer Needs Ian Smith 3. vydanie
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€ 76,99
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Očakávané doručenie 8. - 22. okt
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Meeting Customer Needs
Ian Smith
Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.
240 pages, Illustrated
| Médium | Knihy Paperback Book (Kniha s mäkkou väzbou a lepeným chrbtom) |
| Vydané | 01. októbra 2003 |
| ISBN13 | 9780750659840 |
| Vydavatelia | Taylor & Francis Ltd |
| Strany | 232 |
| Rozmery | 246 × 191 × 12 mm · 462 g |
| Jazyk | Angličtina |
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