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Managing the IT Services Process Noel Bruton
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Managing the IT Services Process
Noel Bruton
Takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. This work describes and encourages integration in IT and therefore it is useful for managers involved in the unified process.
256 pages, illustrations
| Médium | Knihy Paperback Book (Kniha s mäkkou väzbou a lepeným chrbtom) |
| Vydané | 11. augusta 2004 |
| ISBN13 | 9780750657235 |
| Vydavatelia | Taylor & Francis Ltd |
| Strany | 242 |
| Rozmery | 200 × 252 × 13 mm · 476 g |
