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Business Process Mapping Workbook: Improving Customer Satisfaction J. Mike Jacka
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Business Process Mapping Workbook: Improving Customer Satisfaction
J. Mike Jacka
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
264 pages, Illustrations
| Médium | Knihy Paperback Book (Kniha s mäkkou väzbou a lepeným chrbtom) |
| Vydané | 21. júla 2009 |
| ISBN13 | 9780470446287 |
| Vydavatelia | John Wiley & Sons Inc |
| Strany | 272 |
| Rozmery | 188 × 253 × 18 mm · 466 g |
| Jazyk | Angličtina |
