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The Southwest Airlines Way McGraw-Hill Pbk edition
Jody Hoffer Gittell
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The Southwest Airlines Way McGraw-Hill Pbk edition
Jody Hoffer Gittell
Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
320 pages, Illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | June 16, 2005 |
| ISBN13 | 9780071458276 |
| Publishers | McGraw-Hill Education - Europe |
| Pages | 336 |
| Dimensions | 152 × 227 × 21 mm · 442 g |
| Language | English |
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