Moments of Truth - Jan Carlzon - Books - HarperCollins Publishers Inc - 9780060915803 - March 29, 2001
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Moments of Truth New edition

Jan Carlzon

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Moments of Truth New edition

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

160 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 29, 2001
ISBN13 9780060915803
Publishers HarperCollins Publishers Inc
Pages 160
Dimensions 200 × 161 × 10 mm   ·   128 g
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