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Customer Knowledge Management: Improving Customer Relationship through Knowledge Application Silvio Wilde 2011 edition
Customer Knowledge Management: Improving Customer Relationship through Knowledge Application
Silvio Wilde
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.
143 pages, 15 black & white tables, biography
| Médium | Knihy Paperback Book (Kniha s mäkkou väzbou a lepeným chrbtom) |
| Vydané | 11. októbra 2014 |
| ISBN13 | 9783642423666 |
| Vydavatelia | Springer-Verlag Berlin and Heidelberg Gm |
| Strany | 143 |
| Rozmery | 235 × 154 × 11 mm · 258 g |
| Jazyk | Angličtina |