Povedzte o tejto položke priateľom:
Customer Knowledge Management: Improving Customer Relationship through Knowledge Application Silvio Wilde 2011 edition
Customer Knowledge Management: Improving Customer Relationship through Knowledge Application
Silvio Wilde
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.
140 pages, 15 colour illustrations, 15 black & white tables
| Médium | Knihy Hardcover Book (Kniha s pevnou väzbou a obalom) |
| Vydané | 07. januára 2011 |
| ISBN13 | 9783642164743 |
| Vydavatelia | Springer-Verlag Berlin and Heidelberg Gm |
| Strany | 143 |
| Rozmery | 163 × 245 × 15 mm · 374 g |
| Jazyk | Francúzština |